Frequently Asked Questions

We open for appoinments only. Please contact us to arrange an appointment.

The size of each bouquet varies, and we have provided an approximate size for each below:

• Small: Approx. 20-25cm
• Medium: Approx. 30-35cm
• Large: Approx. 40-50cm
• Deluxe: Approx. 50cm and Upwards

Please note that the price difference in each bouquet is not necessarily relative to size but more to the amount of flowers used.

The cut-off time for same-day delivery is 2 pm for London deliveries.

We offer free delivery on orders over £100 within London. For orders under £100, the delivery charge is £10. For nationwide delivery, the charge is £35.

Our drivers can deliver to any postcode in London.

We can order out-of-season flowers from our supplier but need 48-hour notice and may not be of the same quality.

Yes, we do ship flowers outside of London, but please note that the transit time is approximately 48 hours, so the flowers may not appear as fresh on arrival. We take every precaution to avoid this; however, there is still a risk that the flowers may not arrive at their freshest.

We do not offer the option to send flowers in a vase due to the risk of breakage during transit. However, we do provide our hand-tied bouquets with a complimentary water bag to ensure they arrive in the best condition possible.

We attach a complimentary flower food bag with instructions with each Pulbrook & Gould bouquet. Take the flowers out of the packaging and fill a vase with water, pour in the flower food sachets provided, and trim stems at a 45-degree angle to increase drinking surface area. Change your vase water every other day.

On average, your bouquet will last 7-10 days. However, some flowers last longer than others. For example, chrysanthemums and lilies can last up to 4 weeks with the right care, whereas hydrangeas normally last only 7 days on average.

No, sadly we cannot provide guaranteed time slots due to Central London traffic and possible weather conditions. You can, however, request an AM or PM delivery.

For over-the-phone orders, we take payment via a link that we send to your chosen phone number or email address.

Sadly, no, however, you are always welcome to give us a call at our shop, and we can help you with the status of your order.

Pulbrook & Gould is a high-end florist in London that offers bespoke floral designs for events, weddings, private residences, and corporate clients. We also offer floral subscriptions, workshops, and delivery services.

Yes, we offer bespoke floral designs that can be customized to your preferences, including flower types, colours, and styles. Our team will work closely with you to create a design that matches your vision.

We always source the freshest and highest quality flowers and foliage available in each season. However, if we are unable to source a specific ingredient due to seasonal availability, we will make appropriate substitutions of equal or higher value to ensure the bouquet's overall aesthetic and quality.

Our team selects fresh, seasonal flowers from the New Covent Garden Flower Market in London on a daily basis. This market provides us with a vast array of fresh-cut flowers, plants, and foliage from the finest offerings from English growers.